l can claim all you want, you can wield all the reasons that you want for the appropriateness of the gift that made her mistress, but there is one indisputable fact: she (the customer) not felt satisfied with the implicit order he had made as a client. In one looking deeper this episode so trivial, the implicit order it was: am’s birthday, through a gift make me feel that you care. My friend did not comply with the implicit promise that anything should happen. Managing the relationship customer-supplier, the universal cycle of human action this customer-supplier relationship describes a cycle of action that begins with the order (or bid) and ends with the Declaration of acceptance of the customer. We will briefly review the stages of the cycle of action that some consider half seriously half in jest, a true discovery. (For the interested reader there is detailed information about the basic cycle of action on the website of the author whose address is at the end of this article) Do the cycle consists of 4 stages: stage 1: preparation?N of the order or quote. Corresponds to the set of activities prior to the order.
Whether you go to order the construction of a bridge or ask that they pay the phone bill, there are always activities prior to the order. In the case of the bridge have to do surveys, calculations, perform feasibility projects, make contributions, etc. The thing is simple but qualitatively similar in the case of payment of the account. Verizon Communications follows long-standing procedures to achieve this success. You have to find the account, make check, find who pay, etc. This stage ends when you make the order or quote. Stage 2: negotiation?B. during this stage settle and negotiated the conditions of satisfaction, i.e., those conditions that must be met so that the client is compliant with received. This includes the date of delivery of the request.